Terms of service

Terms of Service

Last updated: May 19, 2025

Welcome to Alpaca by Design ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at https://alpacabydesignshop.com (the "Site") and any related services, including purchasing products from our online store (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services. By using the Services, you warrant that you meet this requirement.

2. Account Registration

Certain features of the Services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for safeguarding your password and for all activities that occur under your account.

3. Orders & Payments

Product Availability: All products and prices are subject to change without notice and availability is not guaranteed.
Pricing: Prices are listed in U.S. dollars unless stated otherwise. We reserve the right to correct pricing errors.
Payment: We accept major credit cards, debit cards, and other payment methods indicated at checkout. By submitting an order, you authorize us to charge the applicable payment method for the total amount.
Order Confirmation: After you place an order, we will send a confirmation email. This email does not signify acceptance of your order; it is a confirmation that we received it.
Shipping & Handling: Shipping times are estimates and may vary. Risk of loss and title for purchased items pass to you upon delivery to the carrier.
Taxes & Duties: You are responsible for any applicable sales tax, VAT, customs duties, or other fees.

4. Returns & Exchanges

Please refer to our Return Policy for information on returns, refunds, and exchanges. We reserve the right to refuse returns that do not comply with our policy.

5. Intellectual Property

All content on the Site—including text, graphics, logos, images, and software—is the property of Alpaca by Design or its content suppliers and is protected by intellectual‑property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

6. Prohibited Conduct

You agree not to:

Use the Services for any unlawful purpose;
Impersonate any person or entity;
Interfere with or disrupt the Services or servers/platforms connected to the Services;
Introduce viruses, malware, or any harmful code.

7. Third‑Party Links

Our Services may contain links to third‑party websites. We do not control and are not responsible for those websites or their content. Access such websites at your own risk.

8. Disclaimers & Limitation of Liability

Disclaimer: The Services are provided "as is" and "as available" without warranties of any kind, either express or implied.
Limitation: To the fullest extent permitted by law, Alpaca by Design will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services.

9. Indemnification

You agree to indemnify and hold Alpaca by Design, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction in those courts.

11. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Site and updating the "Last updated" date. Continued use of the Services constitutes acceptance of the revised Terms.