Shipping policy

Shipping

We can ship to virtually any address in the United States of America and territories. Unfortunately we are able to ship internationally at this time, but we hope to have that set up soon.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Store credit or exchanges gladly within 30 days.

IMPORTANT: If sending an item back to us please note the U.S. Postal Service does not deliver directly to the shop.

If using USPS, send the item to:
Alpaca by Design
PO Box 602
Sisters OR 97759

For UPS and FedEx, send the item to:
Alpaca by Design
140 W. Cascade Ave.
Sisters OR 97759.