Shipping policy

Shipping

We can ship to virtually any address in the United States of America and territories. Unfortunately we are unable to ship internationally at this time, but we hope to have that set up soon.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping within the United States is a flat $7.99, and free on orders of $70 or more. Orders typically arrive within 5–8 business days.

Returns & exchanges: we gladly accept returns for a full refund within 30 days of delivery. See our Refund Policy for full details.

IMPORTANT: If sending an item back to us please note the U.S. Postal Service does not deliver directly to the shop.

If using USPS, send the item to:
Alpaca by Design
PO Box 602
Sisters OR 97759

For UPS and FedEx, send the item to:
Alpaca by Design
140 W. Cascade Ave.
Sisters OR 97759.