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Our return & exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a return or exchange.

Any item, except jewelry & sale pieces, can be returned for either exchange or shop credit within 30 days of purchase.

For online orders, a refund to same method of payment is available for 15 days. Return items must be postmarked within 15 days of order delivery.

All items being returned or exchanged must be unused and have all original tags still attached and be in salable condition. 

Customers are allowed one exchange per purchased item.

For items purchased November 1 through December 24, the exchange period is extended through January 31. The return policy remains the same.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned

Non-returnable items include:

  • Gift cards
  • Jewelry
  • Sale items
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds are not part of our policy and are determined on a case-by-case basis, usually only items ordered from us online. In the rare case that a refund is authorized, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be returned or exchanged.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your items via USPS to PO Box 602, Sisters, OR 97759.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product using USPS to: 
Alpaca by Design
PO Box 602
Sisters, OR 97759

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Here for questions related to refunds and returns.